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Shipping & Returns

RETURNS AND EXCHANGES: Authorization to return unwanted merchandise must be obtained within 15 days of shipping date.  Returns and exchanges will be accepted only with a return authorization number (RMA) obtained from M2 Enterprise, Inc., at the telephone number below.  Return Authorization Numbers are only valid for 15 days from the date of issue.  The Return Authorization Number must be written on the outside of the return package and on a tag with your name on it attached to the goods inside.  A Return Authorization Number does NOT guarantee replacement or refund.  All allowable returns are subject to a 20% handling, reboxing and re-stocking charge except where caused by M2 Enterprise, Inc.'s error.  Items must be returned in new, resaleable condition and in original packing/packaging.  Returns MUST be sent freight pre-paid by you.  We will not accept C.O.D. shipments.  A photocopy of your invoice clearly showing the Invoice number and purchase price must accompany your return, along with a written explanation of your claim and your phone number.

CANCELED ORDERS: Credit card orders canceled 24 hours after M2 Enterprise or one of our d.b.a.'s processing are subject to a 5% restocking/processing fee. 

SHIPPING: M2 Enterprise, Inc., generally ships goods via FedEx Ground, UPS Ground, or USPS Ground unless you specify, and bear the expense of, other shipping.  Please allow at 2-4 working days for shipments of in-stock goods to Southern States and 7-10 working days for shipments elsewhere.  If a shipment is returned to us as undeliverable (e.g., "not in" on three delivery attempts, delivery refused, or failure to pay), you will be responsible for delivery charges, and no future shipments will be made until those shipping charges have been paid.

SHIPPING ERRORS: If you receive an incorrect item due to M2 Enterprise, Inc.'s error, we will issue an appropriate carrier "call tag" and pick up the part or goods at no cost to you and simultaneously ship the correct part or good and bill your charge card for it.  Upon our receipt of the returned part or good, we will credit your account for its cost. (if you request, we will await receipt of the incorrect part or good from you before shipping the correct part or good, and in that case will only bill your credit card once.)  Items reshipped because of our error will be shipped via one of the Ground services listed above at our expense.  If you require freight or faster service, you must pay the difference between ground and ground/air/freight costs.

CLAIMS FOR DAMAGED SHIPMENTS: All goods leave our facility properly packaged and in perfect condition.  Upon receipt of your shipment, please inspect cartons immediately and identify damage in the presence of the delivery person.  Damage claims must be made with the freight carrier.  M2 Enterprise, Inc., is not responsible for damage incurred during transit or in the shipping process.

PHONE ORDERS/PICKUP IN STORE AND PAYMENT: The method of ordering by telephone with payment by VISA, MASTERCARD or AMERICAN EXPRESS is available. (Not available to post office boxes). In Store Pickup is available without shipping fees.